Emma McKay took on the role of CIOB Benevolent Fund Manager last month. Alongside handling applications for financial assistance, she will be available to support members who are facing hardship and require advice on issues such as housing, money and employment. Emma was asked a few questions to introduce herself and the role she is taking on.

Tell us a little about your background and previous roles.

I joined CIOB in 2010 as a regional team member organising events, committee meetings and helping members progress their membership. I worked as part of the Members’ Forum Project team and helped to organise events, workshops, meetings and site visits in Cambridge, Qatar and Hong Kong. I then moved to the Business Information Unit, working closely with many departments including Membership and Customer Service and the Professional Review team to improve every aspect of member experience from application to chartered membership.

What will your key goals as Benevolent Fund Manager be?

My key goals as Benevolent Fund Manager are to listen to our members and ensure we are providing the support they and their families need, to raise awareness of the fund and all the services we can offer and that we are easily accessible and approachable.

What are you most excited about pursuing in your new role?

I am thrilled to be able to combine my experience and knowledge of CIOB with my passion for helping people. I really want to drive the fund forward to make sure every member knows that we are here to help if they ever need us.

What other changes are we likely to see soon?

We also have some very exciting news coming soon – following on from the rebrand of CIOB, the Benevolent Fund is in the process of a bit of a make-over too which will showcase much more of the help and support we offer. I will be delighted to share this and launch our new brand in September so watch this space!