Frequently Asked Questions

Frequently Asked Questions

CIOB Assist can help anyone who either is or has at any time been a member of the CIOB and their dependent families.

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Can any member ask for help?
CIOB Assist is accessible to all past and present CIOB Members and their dependent families.
What kind of problems can the fund provide financial help with?

CIOB Assist can help with:

  • Financial assistance for Members and their dependent families in circumstances of crisis such as illness, unemployment and financial hardship
  • Grants to help with general household costs
  • Grants to help with essential travel (to work)
  • Grants to help families in hardship to buy clothing or household items
  • Grants to help Members with children living at home and in hardship
  • Short-term, skills-based training
What does CIOB Assist not help with?

We regret that CIOB Assist does not cover:

  • Membership fees
  • Medical treatment
  • Legal costs
  • Business-related costs
  • Educational costs
  • Personal or business debts
  • Purchase of motor vehicles
How does the process of receiving financial support work?

If you are in need of financial assistance, you can download and complete the application form, which will help us to gain a better understanding of your circumstances. The completed form can be returned electronically via email to

Once submitted, the document will be reviewed and passed on to the Board of Trustees. The Board is made up of CIOB Fellows, but is run entirely independently of the Institute. Each application for financial assistance is considered individually and member privacy is respected at all times. Applications are received and administered without delay, so you’re assured of a timely response.

How quickly will I get an answer?
We aim to resolve every application as speedily as possible. Cases are usually decided in a matter of 2-3 weeks, sometimes within days.
Where does the money come from?

Our funds are provided almost entirely by the generous donations of CIOB members in the current and previous years.

The service of CIOB Assist is made possible by virtue of the generosity of members. Our Trustees have taken care to invest and to conserve resources over the years to ensure that the service continues to be available and accessible to members, their families and CIOB staff members in the future.

How has CIOB Assist supported members over the years?

Since 1992, we have offered advice and support to many thousands of members. In addition, the Trustees have provided financial assistance to members and their families, in excess of £800,000.

We’re Here for You

When you’re going through a tough time, we help you get back on your feet. Whether you’re a current or former CIOB member or part of their family, we’re here to help you when you need it most.

Your Support Makes a Difference

Your help makes our CIOB community stronger. Together, we can support each other through thick and thin. 

Reach Out to Us

If you have questions, need more information, or require assistance, please don’t hesitate to get in touch. We’re here to help.

Get in Touch